Protect Your Personal Data
What is a Bank Impersonation Scam?
A bank impersonation scam occurs when a scammer disguises their phone number and pretends to be a trusted financial institution. Their goal is to trick bank account holders into sharing their personal information so they can access online banking accounts by impersonating the bank’s fraud department.How Does It Work?
Scammers will call their victims and claim to be from a bank’s fraud department. They may say there is suspicious activity on your account, unauthorized access, or a fraudulent pending charge.
To “fix” the issue, the scammer will ask for your personal information, including your online banking user ID, password, answers to security questions, or your social security number. Once shared, this information allows them to access your account.
Tips to Identify a Bank Impersonation Scam:
- Check Numbers Carefully examine the phone number calling you. Scammers often use a number that looks similar to one you recognize. In some cases, the number may even appear identical to the institution they are impersonating. For example, the caller ID may show 913.321.4242, but it is not Bank of Labor contacting you for personal security information.
- False Urgency Scammers will try to create a sense of urgency to pressure you into giving information to them immediately. DO NOT give your personal data over the phone no matter how critical the situation may appear.
https://www.fdic.gov/consumer-resource-center/2025-06/bank-impersonation-scams-and-fake-banks https://www.fbi.gov/investigate/cyber/alerts/psa/account-takeover-fraud-via-impersonation-of-financial-institution-support
What To Do If It Happens to You:
Bank of Labor will not call you with personal questions. If you receive a phone call from someone claiming to be a Bank of Labor employee, hang up and call us back at (913) 321-4242 or 855-451-9204 so we can verify whether any legitimate communication was attempted.